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| DSL Troubleshooting Guide
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Why does my computer still attempt to dial, even though I have DSL?
This is probably because the Dial-up settings are overriding the network settings on your computer. Follow these steps to change this:
For Windows computers:
- Click on the START button, highlight Settings, and then click on Control Panel.
- In the Control Panel folder Double Click on an icon called Internet or Internet Options.
- In the window that now appears, click on the Connections tab and place a dot in Dial whenever a network connection is not present. Click the OK button at the bottom of the window.
For Macintosh computers:
- Click on the Apple menu, highlight Control panels, and click on TCP/IP.
- In the TCP/IP window make sure the Connect via option is set to Ehternet and the Configure option is set to Using DHCP Server.
- Click on the box in the upper left corner, and SAVE the changes.
For further explanation and help consult your DSL Setup Guide, or call the HickoryTech Internet Help Desk at 507-387-1151 or 1-866-HICKORY. You may also email your questions to us at support@hickorytech.net.
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Why can't I find the Internet site http://www.example.com?
Typically three things cause this:
- The address is typed incorrectly in the 'Address' or 'Location' bar.
- The web site you are going to may be down for maintenance or is no longer in existence. The site
may have been moved to a different address or domain. Try going to another web site to make sure
that you are actually connected.
- Check the cabling on the computer and the DSL modem to make sure that they are tightly in place. Then
reboot the computer to see if that changes things. If not, then follow the directions below to reset your DSL modem.
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How do I reset my DSL modem?
If you are unable to browse the Internet and are unable to connect with email, then try resetting the DSL modem. To do this, follow these five steps:
- Close all running programs, and shut down your computer.
- Locate the DSL modem and follow the power cord to the electrical outlet.
- Unplug the power adapter from the electrical outlet and wait for 15 seconds.
- Plug the DSL modem's power adapter back into the electrical outlet and wait for five minutes. The lights on the DSL modem may flash in random patterns for a while.
- When five minutes have passed, turn on the computer and allow it to fully boot. Now try going to various web pages.
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What do the lights on my DSL modem mean?
The answer is going to depend on the DSL modem that you have. This table indicated the light configuration and definition.
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Cell or DSL Pipes:
| Power | ACT | LNK[INK] | WAN[BRI] | CON |
| Indicates there is power to the DSL modem. | Indicates data transfer to teh DSL modem. | Indicates a physical link between the DSL modem and your computer. | Indicates a physical link between the DSL modem and HickoryTech. | This light is for diagnostic purposes. |
| Solid light | Blinking light | Solid light | Solid light | Off |
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Westell Pipes:
| Power | Ready | Link | Activity |
| Indicates there is power to the DSL modem. | Represents a physical link between the DSL modem and HickoryTech. | Represents a physical link between the DSL modem and your computer. | Indicates a physical link between the DSL modem and HickoryTech. |
| Solid light | Solid light | Solid light | Blinking light |
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n3, Vdsl ETHERset Pipes:
| Power | Fail | Network | Ethernet |
| Indicates there is power to the DSL modem. | Indicates there is trouble with the DSL modem itself. | Indicates a physical link between the DSL modem and HickoryTech. | Represents a physical and data link between the DSL modem and your computer. |
| Solid light | Off | Solid green | Solid green |
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Next Level Communications:
| Power | Fail | Line | LAN | Data |
| Indicates there is power to the DSL modem. | Indicates there is trouble with the DSL modem itself. | Indicates a physical link between the DSL modem and HickoryTech. | Indicates a physical link between the DSL modem and your computer. | Indicates data transfer to the DSL modem. |
| Solid light | Off | Solid light | Solid light | Blinking light |
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TV Video Subscribers:
| Power | Fail | Message | ON-LINE | Network |
| Indicates there is power to the DSL modem. | Indicates there is trouble with the DSL modem itself. | Indicates you have a message in voicemail. | Indicates a physical link between the DSL modem and your computer. If this light is AMBER the connection is not ready to be used. Give the DSL modem time and it should turn green. | Indicates a physical link between the DSL modem and HickoryTech. If this light is AMBER the connection is not ready to be used. Give the DSL modem time and it should turn green. |
| Solid light | Off | Solid or off | Solid green | Solid green |
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If you have any questions, please call our HickoryTech Internet Help Desk at 507-387-1151 or 866-HICKORY. |
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Residential Services
