Am I actually getting this service through iPass?
No, iPass does not provide service directly to end customers. HickoryTech has partnered with iPass to bring this service to you. If you have specific questions, or require technical
support, please contact us.
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What is the iPass global network?
The iPass global network provides easy dial-up access to the Internet from
more than 14,000 points of presence (POPs) in 150 countries around the
world. iPass enables this service by using the networks of top-tier
network access providers throughout the world, and through a unique
third-party Internet clearinghouse and settlement system. With one
service, individual and corporate users can access email, the web and
corporate data from anywhere in the world with a local telephone call,
gaining significant cost savings over solutions requiring internal modem
banks and long-distance or toll-free connection charges.
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Where can I find local access points?
Our Global Access Points web page
provides more information about where you can use the global Internet
roaming service. These locations continue to expand as iPass forms new
partnerships with network providers throughout the world. Many of these
locations have multiple access points.
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What do I need to use the roaming service?
All you need is the iPass client software,
which has a point-and-click interface and a listing of all iPass access
numbers. It includes all the scripts and properties associated with these
numbers so you do not have to re-configure your dialer.
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How do I find the correct number when I'm ready to dial in?
We provide client software for you to install on your laptop. You can get
this from our Software Download web
page. The iPass client software provides a simple point-and-click
interface that allows you to select the country and city where you are.
You will then get a list of the available local access points. Just click
on the number of your choice and you will be connected in seconds.
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How much does it cost to roam and how will I get billed?
Pricing details are available on our Cost of Roaming page.
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I am not a HickoryTech customer. Can I use this service?
No. You must establish a dial-up account with HickoryTech if you wish
to use our iPass roaming services.
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How does iPass ensure good service availability and
reliability?
In every location where it provides access, iPass works with the leading
carriers and service providers to ensure a high-quality and
high-performance service. In many locations, access is available from
multiple top-tier providers, giving customers redundancy during heavy
traffic hours and in the event that a single provider suffers a network
failure or temporary service outage. Lastly, iPass constantly tests and
monitors performance of its overall network, allowing early detection and
remedy of potential service problems.
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What client platforms are supported?
There are easy-to-use clients that support Windows XP, ME, 2000, NT, 98SE
and Mac OS platforms. Other platforms will be available in the future.
There is currently no support for Windows CE, Palm Pilot or Psion handheld
devices, but there are tentative future plans to provide support for them.
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How do I get technical support when I'm traveling?
See our Technical Support page for who to
contact about support questions and for troubleshooting tips that solve
the problems experienced by most roaming users.
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Do I need special power plugs or phone jacks when I
travel?
The answer to this depends upon where you go, but in many countries you
will require different power cords, plugs and phone jacks. If you are
interested in more information about connection hardware, or other helpful
resources for business travelers, here are a few sites that provide
information and advice about connecting when traveling around the world.
- Laptop Travel – products to
help you connect with your laptop from around the world
- Teleadapt – products
to help you connect with your laptop from around the world
- Road Warrior – products to
help you connect with your laptop from around the world
- Roadnews – a resource and
mailing list for international travelers with laptops.
- The
Road Warrior's Little Black Book – helpful travel information
for when you are on the road.
- Symantec
– file transfer and synchronization products such as pcANYWHERE and
pcTELECOMMUTE
- Traveling Software – file
transfer and synchronization products such as LapLink
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Can I use the roaming service for secure VPN access to my
corporate network?
Yes, when you use the roaming service in conjunction with a virtual
private network (VPN) solution, you can gain secure access to your
corporate network. iPass is interoperable with all industry leading VPN,
firewall and token card solutions.
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